FAQs

Check the following

· Verify that the subwoofer is turned on.

· Increase the subwoofer volume by pressing the volume button on the remote control of the subwoofer sound system.

· Confirm that the subwoofer and the TV are linked. For more details, refer to the manual supplied with the subwoofer.

· Place the subwoofer where there are no obstacles, such as furniture, walls, or metal objects between the soundbar/home theater system and subwoofer.

· The sound output from the subwoofer and/or from the surround speaker depends on the playback content type.

· To confirm the subwoofer output, try to play music with some bass lines and drum sequences.

· To confirm the surround speaker, try to play movies encoded in multichannel sound.

· If your wireless router or access point can switch between 2.4 GHz and 5 GHz frequency bands, change the frequency to avoid interference. For more details, refer to the manual supplied with the router.

Check the volume

1. Increase the soundbar volume by pressing the volume button on the remote control.

2. If you are using a set-top box that has a volume setting, increase the volume on the set-top box (preferably to the maximum setting, or close enough). Then, adjust the volume on the soundbar itself to obtain the desired volume.

3. If the soundbar features the VOICE mode function, try to activate it to make the dialogs clearer. For more instructions on availability and modification of this setting, refer to the soundbar’s user manual. Manuals are posted on your model support page.

There are many reasons your TV may not display a picture or receive a signal. This information is provided to help you identify the cause and resolve the issue.

Note: Check if your TV operates normally after completing each step. Refer to the supplied manuals for model-specific information.

1. If your TV is on and connected to a satellite receiver, cable box, or another video device (DVD, Blu-ray Disc™ player), make sure the connected device is turned on and not in standby mode.

2. Make sure your TV input is properly set to the correct input device. Additional information is provided for switching video inputs on your TV.

Note: Some older equipment may use a coax cable connection directly to your TV using the built-in tuner set to a base channel of 3 or 4. This setup is rarely used and was a common setup with a VCR. After your TV displays a signal, use the remote control of the connected device to display the video.

3. Check the cable connections between the TV and your video device or receiver.

4. Change the channel or try a different input device or movie.

5. The received signal may be weak.

· If your TV uses a cable or satellite box, you may need to contact your service provider for further assistance in improving the signal strength.

· If your TV uses an over-the-air antenna, you may need to adjust the antenna to improve the signal quality.

6. If your TV is using the built-in tuner with direct cable or an over-the-air antenna, try rescanning for active channels. Skip this step if you are using a cable box or satellite receiver.

7. Your TV may not display a picture if the indicator LED is blinking.

If you are using a composite or component cable, to connect your TV directly to an A/V device or through the audio system, the picture and sound may be frequently interrupted, or the edges of the picture may seem discolored.

Before you start

· If there is no picture on the TV screen when using an HDMI cable

· Make sure your TV has the recent system software installed. System software updates are available for certain LCD TVs. Downloads are posted on your model support page.

· If model-specific information is needed to complete any of these steps, check your product manual. Manuals are posted on your model support page.

1. Check if the input setting of the TV is set to the input where the A/V device is connected.

· Make sure the TV and the A/V device (such as a Blu-ray Disc™ player) are powered on.

· On the TV remote control, press the INPUT button then switch the input to where the A/V device is connected, and check if a picture appears on the TV screen.

· The image below provides an example of an A/V device connected to the input of the TV

2. Check if the cable is firmly connected to the TV and the A/V device and make sure it is not loose.

3. Check if the input setting on the audio system (such as an amplifier or theater stand) is set to the input where the A/V device (such as a Blu-ray Disc™ player) is connected. The image below provides an example of the connection.

A/V device (Example: BD/DVD player) → Audio system (Example: AV Amplifier) → TV

1. Select the appropriate input method according to your device's specifications.

2. If there is no picture on the TV screen, and if you have a spare video cable try the following connection [A]. Connect the A/V device directly to the TV and not through the audio system using the video cable. Then, check if a picture appears on the TV screen.

A. Video cable connection → B. Audio cable connection

1. A/V device (Example: BD/DVD player) → 2. Audio system (Example: AV Amplifier) → 3. TV

4. Check the input port of the TV

1. Connect the cable to another input port on the TV.

2. Press the Input button on the TV's remote control then switch the input to the one that corresponds with the input port that you connected in step 1, and check if a picture appears on the TV screen.

5..Connect another A/V device to the TV

If you have another A/V device, connect it to the same input port on the TV as the original A/V device then check if a picture appears on the TV screen.

6. Power reset the TV and the connected devices.

Sometimes the issue is caused by external factors such as your network service or the connected devices, resetting the devices may improve the situation.

0. Turn off the connected device and the TV, and unplug the power cords.

1. Keep them unplugged for two minutes.

2. Plug the power cords back into the electrical outlet.

3. Turn on the connected device and the TV.

· If your A/V receiver has a convert function, it may be necessary to activate this in the menu when using more than one connection type in the hookup. Check the manual supplied with the unit to see if your A/V receiver has this function.

· If your A/V receiver isn't capable of up-converting signals, make sure that the type of video cable being used between your source (DVD, cable box, etc.) and the A/V receiver is the same type of video cable that is being used between the A/V receiver and the television.

· A composite or S-Video signal that is up-converted to a component or HDMI signal may not display because of copyright protection encoded in the video signal.

The troubleshooting steps listed above should resolve your issue. If the issue still occurs after trying the steps above, repair may be required. Go to Product Repair.

Troubleshooting

1. Verify which HDMI® input on the TV that the source device is connected to.

On the supplied TV remote control, press the INPUT button repeatedly until it displays the correct HDMI input where the source device is connected.

2. Try changing the HDMI signal format. Check your TV manuals for specific information. Manuals are posted on your model support page.

3. Disconnect the HDMI cable and then reconnect it. A bad connection may occur temporarily and cause this issue.

Follow the steps below, then check if the situation has improved.

1. Turn off all devices.

2. Disconnect the HDMI cable from the HDMI port on the TV.

3. Disconnect the HDMI cable from the HDMI port on the connected device.

4. Reconnect the HDMI cable securely to the HDMI ports on both devices.

Make sure to insert one end of the HDMI cable in the HDMI output port of the source device and the other end on the HDMI input port of your TV.

5. Turn on the TV and the connected device, and turn them off. Then, turn them on again to let the TV recognize the connected device.

If you're using an audio system such as amplifier or theater system between the TV and your video source, make sure that the input setting on the audio system corresponds to the video output source.

Make sure the connected device is set to output through its HDMI connection and the video format being output is compatible with the TV.

· The output signal set on your source device may be indicated on its display or in its menus.

· Some devices may output a 1080/24p or 1080/30p video signal, but some TVs can only accept a 1080/60p video signal. Changing the video output format of the connected device may resolve the issue. Check the manual or contact the manufacturer for further information.

· The A/V receiver may not up-convert a signal to HDMI if you connected an analog connection type (Coaxial, Composite A/V, Component A/V, or S-Video) on the output device and the audio system. Check the receiver manual for details about other connection options.

If the device is connected to an A/V Receiver or another component before being connected to the TV, try connecting directly to an HDMI input of the TV. If this works, your receiver or another device may not be an HDMI repeater and might not pass the signal on to the TV.

· An HDMI repeater receives an audio/video signal from one HDMI device and passes it through to another connected HDMI device. While your device is supported for use with HDMI repeaters, products from other manufacturers may not be supported.

Try connecting to a different HDMI port on the TV.

·If the issue is resolved, use this HDMI port or try connecting back to the previous HDMI port.

Try using a different HDMI cable.

· To view 1080p (50p/60p) quality picture on the TV from an external device, make sure to use a High-Speed HDMI cable with the HDMI logo.

If possible, try a different device that can output an HDMI video signal using the same connections.

If there's still no picture, perform a factory reset.

If the issue still occurs, repair may be required. Go to Product Repair.

IR Codes

If you have any questions, feel free to contact us via [email protected], we would be glad to hear from you.

A: Press "Menu" key → select "Network" option → enter "Network" sub-menu → select "Auto Scan" → select your WiFi network and enter password to connect.

A: Press "Menu" key → select "Setting" option → select "Bluetooth" option press "ENTER" key → select "Enable" Turn on Bluetooth function → select "Scan devices" press "ENTER" key → Find your Bluetooth device and connect.

Please restart the power on the TV and follow the steps shown in the video below to connect the Bluetooth speaker.

https://www.youtube.com/watch?v=ghIxjJA-pWI

①Please make sure that the TV is powered on.

②Please make sure that the remote has batteries installed.

③Brightness from sun light could affect remote infrared. We suggest that you cover the sun with your hands when using the remote under strong light.

④If the remote doesn’t respond:

a. To exclude the distance factor: please put the remote close to the TV, aim it at the TV remote sensor indication should turn red to green.

b. To check if your remote is working normally: Turn on your camera on your cell phone, point the end of the remote with the IR emitter to the camera cellphone screen. Press and hold one of the buttons on the remote. If the remote sends a signal, you should see a light flashing in the cellphone screen when pressing buttons on your remote it means that the remote is normal.

⑤ If both remotes are working, but the TV still cannot be turned on and there is no picture, please contact us.

① Wi-Fi signals work best in 2.4GHz frequency range.

② The distance 16feet(5M) or shorter is recommended for Internet router signal to TV.

③ If the Wi-Fi cannot be detected, turn on the mobile hotspot near the TV. If the TV can search for the mobile hotspot, we suggest:

a. Install a Wi-Fi signal booster.

b. Install the router outdoors.

①When connecting for the first time, T.V. Bluetooth frequency range to Bluetooth speakers work best under 3feet(1M).

②If you can't scan: Please reset and try to scan again.

③The sound and the picture are not synchronized: There will be a normal lag of tens of milliseconds in Bluetooth transmission of sound, and the compatibility problem between the TV and the speaker will increase this lag. Please try to switch to cable (OPTICAL, ARC) connection, you will have a better experience.

④If the Bluetooth cannot be connected, please contact us.