Return & Refund Policy
Customer Service Support:
Email: [email protected]
Service Hotline: 8333-SYLVOX (Monday-Friday, 9:00 AM-5:00 PM EST)
(1) When returning an item, please note the following:
1. Only items purchased directly from www.sylvoxtv.com and authorized resellers can be returned, such as Amazon, Walmart, Newegg, Wayfair, Aliexpress, etc.
2. We will not accept any return requests for products purchased from unauthorized third-party suppliers.
3. Customer must contact the sylvox team with your order ID or purchase proof and the detail of the product issue at [email protected] to request a return/refund/repair/replace before returning products. Sylvox will provide you with the shipping label, RMA from, and return address in the mail.
4. Sylvox are responsible for all return shipping costs for quality problem.
5. Ensure that the item(s) you are returning is repackaged in the original condition with all the documentation and accessories that came with it.
6. If the returned product is not in original packaging: artificial damage causes to affect the second sale, such as its appearance being damaged, the lack of accessories, etc., we will deduct the corresponding expenses according to the situation.
8. We will handle your request (sending you a replacement or refund)once getting your returning item.
(2) How to return a product for a refund? (30 days no reason /money-back guarantee)
30-Day "no questions asked” policy for equipment returned undamaged and in original shipping cartons. Customers must contact the Sylvox team at [email protected] to submit an after-sales application, we will provide you with the shipping label, RMA form, and return address in the mail. Please include your original order number or order proof in the email and ensure that the item is returned within 30 days. No refunds will be issued until the item is received in its original packaging (with its documentation and accessories). Sylvox is responsible for all return shipping costs for quality problems. If the returned unit is installed and used, Sylvox shall have the right to charge restocking fees of 20% of the product value, and the return freight costs are the responsibility of the customer.
Products returned after 30 days of purchase due to manufacturer defects are subject to evaluation and repair under our one-year Limited warranty. If in the event a television fails under the terms noted in the Return Policy, Sylvox will deliver a replacement television if an onsite repair is not recommended or possible at the sole discretion of Sylvox. The customer must contact the Sylvox team at [email protected] to require a new replacement, Sylvox will provide you with the return shipping label and RMA in the mail, and the customer is obligated to return the original television within thirty (30) days and Sylvox will send you a new replacement via UPS or FedEx once we get your original television.
Once we receive and verify the condition of your product, a refund is initiated. The way your refund is processed depends on your original payment method.
For credit or debit cards, refunds will be back to the card-issuing bank within 7-10 business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
(4) What does the warranty not cover?
(a). The wrong way of use and improper repair by the user caused the failure or damage.
(b). Failure or damage caused by transportation, moving and falling after purchase.
(c). Other unavoidable external factors cause failure and damage.
(d). Improper use of the equipment caused by water or other solution of damage.
(e). Failure caused by a lightning strike or other electric system reasons
(f). Damage caused by using power supply other than specified voltage.
*Sylvox repairs the TV free of charge under the condition of the normal use of the instruction manual within 12 months.
*Sylvox warrants that this product conforms to the manufacturer's specifications and will be free of defects in material and workmanship should any defect occur.
*Sylvox will correct the defect subject to the following conditions:
(a) Any defects caused or repairs required as a result of the abusive operation, negligence, accident, shipment damages, improper delivery and installation, application, and use for which this product was not intended as set forth in the user’s manual or other applicable Product documentation.
(b) Any defects caused or repairs required as a result of any product that has been tampered with, modified, adjusted, or repaired by any person other than Sylvox, a Sylvox authorized service provider or a Sylvox authorized service center or dealer.
(c) Any replacement of accessories, glassware, consumable or peripheral items required through normal use of the Product, including but not limited to, earphones, remote controls, batteries, etc.
(d) Any cosmetic damage to the Product surface or exterior, including but not limited to that which has been defaced or caused through normal wear and tear, improper shipping and handling, or the use of chemical cleaning agents.
(e) Any defects caused or repairs required as a result of damage caused by any external or environmental conditions, including but not limited to, the use of incorrect voltage, fluctuations or surges in transmission line/power line voltage, liquid spillage, or acts of nature or God.
(f) Warranty claims for Products returned with the altered, illegible, or missing model, factory serial number, and UL markings.
(g) Any Products used for rental, business, or commercial purposes.
(h) Any installation, consumer instruction, delivery, setup, adjustment, and/or programming charges.
(i) A Product that is not installed following installation instructions is included with the Product.
(j) Any signal reception problems (including antenna-related problems), images “burnt” into the screen, signal noise or echo, interference or other signal transmission or delivery problems, availability of third-party provided services or content (including, without limitation, image, audio or video content).
No other entity other than Sylvox is authorized to extend, enlarge or transfer this warranty on behalf of Sylvox.
The express warranties in this limited warranty are, in lieu of and, except to the extent prohibited by applicable law, Sylvox disclaims all other warranties and conditions, express or implied, whether arising by law, statute, by course of dealing, or usage of trade, including, without limitation, implied warranties or conditions of all claims, whether based in contract, negligence, strict liability or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
For any questions, feel free to contact us via [email protected] at any time!